Jenny runs an Internet-based business and ships products to customers all over the world. She's frustrated because her packages often get held up in customs, annoying her customers. Rich ships five to 10 pallets per week all over the United States and experience tells him that at least one shipment a week gets re-classified by the carrier, resulting in increased costs. Furthermore, his shipments are periodically late by a day or two, which makes a lot of people angry. Rich, too, is frustrated.
Talk to any business who ships and you'll quickly find that Rich and Jenny, our fictitious and frustrated shippers, are more real than you think. Enter InXpress, experts in international small parcel and domestic LTL (less than truckload) shipping.
"Our focus is on relieving the migraine headaches associated with shipping," says Chris Lopez, local owner of InXpress, a veteran-owned freight consulting franchise based out of Carlsbad and headquartered in Sandy, Utah. "We offer unique shipping solutions that put time back in our customers' day and money back in the till."
In our weakened economy, companies are stuck doing more with less and in many cases struggling just to keep the lights on. These businesses don't have time to waste on becoming experts in shipping and logistics, said Lopez.
"Our goal is to make them more profitable and that happens through training, streamlining processes and implementing a more cost effective strategy," Lopez added.
InXpress can be found in nine countries and has developed strategic and worldwide alliances with the likes of DHL Express, SAIA, YRC and more than 50 other carriers to handle shipments.
Their concept is simple: world-class carrier-partners like DHL Express provide the pick-ups and deliveries, while InXpress provides a multitude of premium services. Their free services include: freight consulting, access to more than 50 carrier options at deeply discounted rates, local and personalized customer service, easy-to-use and Internet based shipping tools, and consolidated invoicing. In many cases, InXpress can save a business 10-30 percent on its shipping services.
"It's a huge win all around," Lopez said. "When we walk into a business focused on impacting the bottom line and improving profitability, we position ourselves as a partner. We're different. For example, we don't subscribe to the notion of 'adding value.' That's gibberish. Instead, we give away value at the start."
One happy customer, Garrett Robbins, shipping manager for Predator Motorsports in Vista, has been working with Chris and InXpress for some time now and they've helped him simplify the quoting and booking process for his shipments in addition to reducing his company's shipping costs.
"I have nothing but great things to say about InXpress," Robbins said. "From their customer service to pricing, InXpress plays a very crucial role in our day-to-day shipping at Predator Motorsports."
Ask Lopez and he'll tell you that InXpress prides itself on local and personalized customer service, a rarity in the industry.
"When our customers have an issue of any sort, international or domestic, they don't have to track down a carrier," he said. "They call us direct and we solve the problem. If we can keep them focused on what they do best, then we're doing our job."
Lopez, a New Jersey native and Naval Academy graduate, takes pride in solving his clients' business problems.
"I served proudly in the U.S. Marine Corps where we wake up focused on two things, mission accomplishment and taking care of Marines," he said. "That motto is alive and well in our business. It's still about mission accomplishment and taking care of our customers and colleagues."
The InXpress team also consists of Francisco Checa – a bilingual Freight Consultant, former Customs Broker, and dual citizen of the U.S. and Mexico, along with Nancy Wright, a highly experienced Customer Service & Office Manager with expertise in shipping and freight.
"Our small business is incredibly fortunate," says Lopez. "Frank and Nancy are the type of people who you build an organization around. They're always wired to put others first and make each customer feel like they're the most important," he adds.
Sounds like a good recipe for any businesses.
For more information about InXpress San Diego, email at [email protected] or call toll free at 888-946-9773.
***
InXpress USA
2131 Palomar Airport Road, Suite 200-221
Carlsbad, CA 92011
858.492.7760 | www.inxpressusa.com
The Business Spotlight is a paid editorial feature. For information about getting your company in the spotlight, contact Terry Thomas at 760-931-8400 or email [email protected]
Talk to any business who ships and you'll quickly find that Rich and Jenny, our fictitious and frustrated shippers, are more real than you think. Enter InXpress, experts in international small parcel and domestic LTL (less than truckload) shipping.
"Our focus is on relieving the migraine headaches associated with shipping," says Chris Lopez, local owner of InXpress, a veteran-owned freight consulting franchise based out of Carlsbad and headquartered in Sandy, Utah. "We offer unique shipping solutions that put time back in our customers' day and money back in the till."
In our weakened economy, companies are stuck doing more with less and in many cases struggling just to keep the lights on. These businesses don't have time to waste on becoming experts in shipping and logistics, said Lopez.
"Our goal is to make them more profitable and that happens through training, streamlining processes and implementing a more cost effective strategy," Lopez added.
InXpress can be found in nine countries and has developed strategic and worldwide alliances with the likes of DHL Express, SAIA, YRC and more than 50 other carriers to handle shipments.
Their concept is simple: world-class carrier-partners like DHL Express provide the pick-ups and deliveries, while InXpress provides a multitude of premium services. Their free services include: freight consulting, access to more than 50 carrier options at deeply discounted rates, local and personalized customer service, easy-to-use and Internet based shipping tools, and consolidated invoicing. In many cases, InXpress can save a business 10-30 percent on its shipping services.
"It's a huge win all around," Lopez said. "When we walk into a business focused on impacting the bottom line and improving profitability, we position ourselves as a partner. We're different. For example, we don't subscribe to the notion of 'adding value.' That's gibberish. Instead, we give away value at the start."
One happy customer, Garrett Robbins, shipping manager for Predator Motorsports in Vista, has been working with Chris and InXpress for some time now and they've helped him simplify the quoting and booking process for his shipments in addition to reducing his company's shipping costs.
"I have nothing but great things to say about InXpress," Robbins said. "From their customer service to pricing, InXpress plays a very crucial role in our day-to-day shipping at Predator Motorsports."
Ask Lopez and he'll tell you that InXpress prides itself on local and personalized customer service, a rarity in the industry.
"When our customers have an issue of any sort, international or domestic, they don't have to track down a carrier," he said. "They call us direct and we solve the problem. If we can keep them focused on what they do best, then we're doing our job."
Lopez, a New Jersey native and Naval Academy graduate, takes pride in solving his clients' business problems.
"I served proudly in the U.S. Marine Corps where we wake up focused on two things, mission accomplishment and taking care of Marines," he said. "That motto is alive and well in our business. It's still about mission accomplishment and taking care of our customers and colleagues."
The InXpress team also consists of Francisco Checa – a bilingual Freight Consultant, former Customs Broker, and dual citizen of the U.S. and Mexico, along with Nancy Wright, a highly experienced Customer Service & Office Manager with expertise in shipping and freight.
"Our small business is incredibly fortunate," says Lopez. "Frank and Nancy are the type of people who you build an organization around. They're always wired to put others first and make each customer feel like they're the most important," he adds.
Sounds like a good recipe for any businesses.
For more information about InXpress San Diego, email at [email protected] or call toll free at 888-946-9773.
***
InXpress USA
2131 Palomar Airport Road, Suite 200-221
Carlsbad, CA 92011
858.492.7760 | www.inxpressusa.com
The Business Spotlight is a paid editorial feature. For information about getting your company in the spotlight, contact Terry Thomas at 760-931-8400 or email [email protected]