Progress can now be tracked online


Whether you're a developer planning a new subdivision or a homeowner adding a room to your house, the City of Carlsbad has made a priority of streamlining the development process to make it easier for you to complete your project. City officials are aware that the permitting process can be intimidating, and the City of Carlsbad Community & Economic Development staff has worked to make the process easier.


To help applicants who have projects in the development pipeline, the city has purchased a new land management and licensing software system that will include online permitting and inspection. This new system will enable anyone directly involved in a permitting process to track its progress from home or work at any time of day or night.


This will be a big plus for anyone with a development project in the pipeline, and for the city as well. The new program, developed by Tyler Technologies and called EnerGov, will not only allow applicants to check on their projects, but it will lead to digitizing every facet of the development process.


That means that instead of working on massive paper files and plans, as the current system requires, city staff involved in the development process will review digital versions of those plans and make their comments electronically. They will also sign them digitally and transmit the documents between departments at the touch of a button, shortening the time it takes to review and pass files among staff members.


The EnerGov system will combine several tasks currently handled by different programs, unifying them under a single digital umbrella and increasing efficiency. It will take about a year to install and make fully functional.


City of Carlsbad Development Services Manager Mike Peterson is bullish on the program's possibilities.


"The new system will improve the permitting process by making it much more transparent and reducing the time it takes between tasks," Peterson said. "If you're associated with a project you will have access and be able to follow the plan and access the comments right away."


The current process entails creating cumbersome documents that are sometimes scanned and emailed as attachments. "With the new process an applicant will be able to see who's working on a document, the time it takes and the comments so they can see what they need to do right away," Peterson said.


The electronic tracking system will allow staff to check a project anywhere in the development chain through a computer dashboard.


"Managers will be able to see who has what project and who's available to take on a new project," Peterson said. "We'll be able to see if a project is stalled and say, 'Hey, what's going on here,' and get it back on track."


City inspectors will also carry mobile devices into the field and file their reports from construction sites remotely, allowing developers to view reports and see what corrections need to be made as soon as the reports are filed. The new system will tie in other processes, such as business licenses and the city's geographic information systems, linking all development information.


The new development system is another way that the City of Carlsbad is using technology to increase efficiency and improve transparency to make it easier for you, our customers, to navigate the process.

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