Wondering about your new trash service? Here’s what’s next

As the City of Carlsbad prepares to transition its trash and recycling services from Waste Management to Republic Services July 1, residents will soon get new carts for trash, recycling and “organic waste,” which includes yard clippings and food scraps.

Republic Services provided an update to the City Council March 22 and laid out the following process for the cart exchange:

· Starting March 28, Republic will start exchanging customers’ Waste Management single-family residential trash carts with new City of Carlsbad carts. It will take about 13 weeks to switch out all the carts in the city.

· Some homes have already started receiving postcards, emails, phone calls and texts with the exact date and details of their cart swap, which will happen on each customer’s regular trash day. The notifications happen about one-to-two weeks before that customer’s carts will be exchanged.

· Waste Management and Republic have been working together to make the switch as smooth as possible, so Republic should have all the information about how many carts, and what type, each customer is currently using.

How the cart exchange will work

· On the day of the exchange, customers need to put all their trash carts out – not just the full ones – so they can be picked up when the new carts are delivered. If you forget or can’t set out all your carts, Republic will return the day after your regular trash day and the following Saturday to complete the exchange.

· Commercial trash container exchanges – at businesses, apartment complexes, etc. – will begin in May.

· The old Waste Management carts will be reused, repaired or recycled. The new carts are owned by the city, so residents will keep using them from here on out, even if our trash provider changes again in the future.

· Even though customers will have new carts, Waste Management will continue to provide trash collection services in Carlsbad through June 30. If you have any service requests until then, you should continue to call Waste Management at 760-929-9400.

Organics recycling

Also starting July 1, Carlsbad residents and businesses will start recycling food scraps, yard clippings and other “organic” materials in one bin as part of a new state law that went into effect this year.

· Organic waste includes food, yard trimmings, weeds, wood, cardboard and paper products.

· Residents will be able recycle their food scraps by including them in their new yard waste carts.

· Republic Services will also provide a free kitchen food pails so customers can conveniently separate food scraps in their kitchen before placing them outside with their yard waste.

· Businesses will need to set up organic recycling services. Republic Services has been meeting and reaching out to Carlsbad businesses since December to assess their needs and help them comply with the new regulations.

New ways to reach Republic Services

Republic Services has a new webpage, customer service phone number and email address specifically for Carlsbad customers, offering an easy way for residents to get more information or reach out for help.

· The new customer service phone number is 760-332-6464.

· The new email address is [email protected]

· Remember, if Carlsbad residents help with trash service before June 30, they should still call Waste Management at 760-929-9400.

 More information

City’s trash service webpage and FAQs

Republic Services webpage for Carlsbad customers

Reduce, Reuse and Recycle

Organics recycling

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