The Carlsbad-based, full-service insurance firm, Brubaker & Associates, Inc. has been a successful North County business for more than 20 years. Through the years the agency has enjoyed consistent growth. The business community has recognized Brubaker & Associates by nominating it for the Carlsbad Chamber's “Small Business of the Year” award. According to president and chief executive officer Jim Brubaker, this honor was particularly significant because it came from his respected business peers and clients.
“We really took it to heart. We looked at it as a sincere affirmation of the quality of service we provide here in North County,” he said. “Our clients know and love us for our responsiveness and professionalism. They appreciate that we work hard to customize our products to meet their individual insurance needs.”
Brubaker & Associates provides a
familiar product, but office manager Charmaine Ligsay proudly asserted that the company is anything but the typical insurance agency.
“We are at the leading edge of putting a new face on an old, familiar business,” she said. “We are pleased to say that Brubaker & Associates takes full advantage of the many technological resources out there. We like to do things differently from the rest of the pack.”
Firmly positioning itself as a forward-thinking company, Brubaker & Associates makes full use of social media outlets and other online tools to maximize client communication and service standards, as well as build the brand and expand its network.
“Most agencies are not doing that; we like to think we are ahead of the competition,” Ligsay said.
Vice president and CFO Leslie Brubaker noted that the newly launched Brubaker & Associates Web site features some significant additions, such as its Client Spotlight, which encourages Brubaker clients to reach out and promote their businesses and services.
“We are helping our clients' businesses in more areas than just insurance,” she said “I am pretty sure that is a rare value.”
The company also leads the pack in its sustainability efforts. Ross Fields, a Brubaker commercial agent, is one of the founding members of the Carlsbad Chamber's Sustainability Committee.
“The environment is a driving force in many aspects of our lives today,” Fields said. “Brubaker & Associates offers a variety of green industry products, and will work with insurers to gain special coverage for projects, businesses, homes and buildings.”
Brubaker's dedication to sustainable business practices is evident in policies that can help a client rebuild a home or business to Leadership in Environmental Energy and Design (LEED) standards following a loss.
“We also have unique programs that offer environmental impairment or 'pollution' coverage,” he said. “Once you create waste, you own it forever. With legislation constantly changing and more businesses needing that coverage, it's a service that is moving to the forefront quickly.”
With her company's forward-thinking practices always evolving, Leslie Brubaker is as is as excited about Brubaker & Associates' future as she is about its legacy. Her agency taps into its years of experience to help clients manage risks and avoid costly mistakes.
“We use our 20-plus years in the industry wisely,” she noted. “Too often, we find our prospective clients have dangerous gaps in coverage,” Leslie said. “We have worked closely with our best insurance companies to develop special risk management and personal protection programs on all levels to meet individual needs.”
Jim Brubaker believes that his clients enjoy increased peace of mind knowing Brubaker & Associates can provide vital coverage for their invaluable assets.
“Many of our clients have placed both their personal and business insurance with us because they know we will take good care of them,” he said. “They trust us to look after their interests. And we have fun getting to really know our clients in the process.”
“We really took it to heart. We looked at it as a sincere affirmation of the quality of service we provide here in North County,” he said. “Our clients know and love us for our responsiveness and professionalism. They appreciate that we work hard to customize our products to meet their individual insurance needs.”
Brubaker & Associates provides a
familiar product, but office manager Charmaine Ligsay proudly asserted that the company is anything but the typical insurance agency.
“We are at the leading edge of putting a new face on an old, familiar business,” she said. “We are pleased to say that Brubaker & Associates takes full advantage of the many technological resources out there. We like to do things differently from the rest of the pack.”
Firmly positioning itself as a forward-thinking company, Brubaker & Associates makes full use of social media outlets and other online tools to maximize client communication and service standards, as well as build the brand and expand its network.
“Most agencies are not doing that; we like to think we are ahead of the competition,” Ligsay said.
Vice president and CFO Leslie Brubaker noted that the newly launched Brubaker & Associates Web site features some significant additions, such as its Client Spotlight, which encourages Brubaker clients to reach out and promote their businesses and services.
“We are helping our clients' businesses in more areas than just insurance,” she said “I am pretty sure that is a rare value.”
The company also leads the pack in its sustainability efforts. Ross Fields, a Brubaker commercial agent, is one of the founding members of the Carlsbad Chamber's Sustainability Committee.
“The environment is a driving force in many aspects of our lives today,” Fields said. “Brubaker & Associates offers a variety of green industry products, and will work with insurers to gain special coverage for projects, businesses, homes and buildings.”
Brubaker's dedication to sustainable business practices is evident in policies that can help a client rebuild a home or business to Leadership in Environmental Energy and Design (LEED) standards following a loss.
“We also have unique programs that offer environmental impairment or 'pollution' coverage,” he said. “Once you create waste, you own it forever. With legislation constantly changing and more businesses needing that coverage, it's a service that is moving to the forefront quickly.”
With her company's forward-thinking practices always evolving, Leslie Brubaker is as is as excited about Brubaker & Associates' future as she is about its legacy. Her agency taps into its years of experience to help clients manage risks and avoid costly mistakes.
“We use our 20-plus years in the industry wisely,” she noted. “Too often, we find our prospective clients have dangerous gaps in coverage,” Leslie said. “We have worked closely with our best insurance companies to develop special risk management and personal protection programs on all levels to meet individual needs.”
Jim Brubaker believes that his clients enjoy increased peace of mind knowing Brubaker & Associates can provide vital coverage for their invaluable assets.
“Many of our clients have placed both their personal and business insurance with us because they know we will take good care of them,” he said. “They trust us to look after their interests. And we have fun getting to really know our clients in the process.”