LG.Philips LCD, a leading innovator of thin-film transistor liquid crystal display technology, opened its first customer service center in the United States in Carlsbad Nov. 16.
The new customer service center will provide product repair and warranty services to customers in the Americas region, where the demand for LCD TVs is rapidly growing, especially in the United States, Canada, Mexico and Brazil. The service center features optimized facilities and analysis equipment to provide warranty services primarily for LCD panels that are 32 inches and larger. In addition to this newly-opened customer service center, the company has one sales subsidiary and four representative offices in the U.S.
"As part of our strategy to improve customer alignment, this new facility will enable us to better respond to the needs of our customers in a timely and efficient manner. Further, because the center is located in San Diego, we will be able to better collaborate with many of our customers that have manufacturing plants in the northwest border region of Mexico. We expect the facility will play a vital role in expanding LG.Philips LCD's customer base and strengthen our position in the region," said Sang Deog Yeo, executive vice president and head of TV Business Unit at LG.Philips LCD.
The new customer service center will provide product repair and warranty services to customers in the Americas region, where the demand for LCD TVs is rapidly growing, especially in the United States, Canada, Mexico and Brazil. The service center features optimized facilities and analysis equipment to provide warranty services primarily for LCD panels that are 32 inches and larger. In addition to this newly-opened customer service center, the company has one sales subsidiary and four representative offices in the U.S.
"As part of our strategy to improve customer alignment, this new facility will enable us to better respond to the needs of our customers in a timely and efficient manner. Further, because the center is located in San Diego, we will be able to better collaborate with many of our customers that have manufacturing plants in the northwest border region of Mexico. We expect the facility will play a vital role in expanding LG.Philips LCD's customer base and strengthen our position in the region," said Sang Deog Yeo, executive vice president and head of TV Business Unit at LG.Philips LCD.