A critical system is any application or network service that is essential to the operational success of your organization or the customers you serve.
If that application or service fails, the ability of your organization to perform its functions will be either significantly reduced or stopped altogether. If your organization is in the business of saving lives, such as a hospital, you can ill afford to have those outages.
If you are a financial organization this may mean thousands, or even millions, of dollars in losses per hour of downtime. If you are a large law firm charging $350 an hour per attorney for services, a major network outage could cost you thousands of dollars in lost revenue.
Many small businesses that have failed actually attribute it to critical data loss or compromise. Nearly 20 percent of failed small businesses made this claim last year.
Most of the above organizations either have an internal IT department or contracts with an IT support company that responds after failures arise. Companies that have an IT department have the advantage of committed resources onsite that are available to react to outages of critical systems quickly enough to suffer only minimal to moderate losses.
The resources in these IT departments don't typically have the level of expertise necessary to cover all of the systems that the organization must employ to achieve its business objectives. These engineers may be highly technical and quite capable of supporting the organization's daily operations, but when critical events occur, it takes them a significant amount of time, 95 percent of the outage on average, to identify the issue.
Once identified, it usually only takes about 5 percent of the outage time to fix the issue. If you use an independent third party for maintenance and support of your critical systems, pay close attention to what level of service you are receiving.
If you have to call them when you have a performance issue or an outage, you need to consider a proactive solutions provider. If you can afford to have at least one experienced IT engineer on staff, you have an advantage over your competitors that lack any level of support.
If you do have an IT department and you want to achieve the same level of uptime you have grown used to with your traditional phone service, then consider using the services of a proactive systems management company for the mundane day-to-day support and monitoring of your critical systems, and use your expensive IT resources for projects that further your business objectives.
If you lack any IT support relationship, be sure to establish one before you need it.
For more information, contact Michael Worlund at (760) 230-4869 or [email protected].
If that application or service fails, the ability of your organization to perform its functions will be either significantly reduced or stopped altogether. If your organization is in the business of saving lives, such as a hospital, you can ill afford to have those outages.
If you are a financial organization this may mean thousands, or even millions, of dollars in losses per hour of downtime. If you are a large law firm charging $350 an hour per attorney for services, a major network outage could cost you thousands of dollars in lost revenue.
Many small businesses that have failed actually attribute it to critical data loss or compromise. Nearly 20 percent of failed small businesses made this claim last year.
Most of the above organizations either have an internal IT department or contracts with an IT support company that responds after failures arise. Companies that have an IT department have the advantage of committed resources onsite that are available to react to outages of critical systems quickly enough to suffer only minimal to moderate losses.
The resources in these IT departments don't typically have the level of expertise necessary to cover all of the systems that the organization must employ to achieve its business objectives. These engineers may be highly technical and quite capable of supporting the organization's daily operations, but when critical events occur, it takes them a significant amount of time, 95 percent of the outage on average, to identify the issue.
Once identified, it usually only takes about 5 percent of the outage time to fix the issue. If you use an independent third party for maintenance and support of your critical systems, pay close attention to what level of service you are receiving.
If you have to call them when you have a performance issue or an outage, you need to consider a proactive solutions provider. If you can afford to have at least one experienced IT engineer on staff, you have an advantage over your competitors that lack any level of support.
If you do have an IT department and you want to achieve the same level of uptime you have grown used to with your traditional phone service, then consider using the services of a proactive systems management company for the mundane day-to-day support and monitoring of your critical systems, and use your expensive IT resources for projects that further your business objectives.
If you lack any IT support relationship, be sure to establish one before you need it.
For more information, contact Michael Worlund at (760) 230-4869 or [email protected].