The city of Carlsbad has been awarded the Hansen Power User Award for closing out more than 95 percent of work orders (25,425 out of 26,480) for storm, park and street assets and 97 percent of service requests (6,011 out of 6,163) during the last three years. The department was also recognized as the most efficient Hansen user with a population of 90,000 or below.
On behalf of the city, the Hansen Power User Award was accepted by: Greg Clavier, public works manager; Jim Ball, Michael Bliss, Louie Montanez and Nick Roque, public works supervisors; Stephanie Harrison, business systems specialist and Liviu Rosu, GIS technician.
Hansen Information Technologies is the leading supplier of application software that helps manage the operations of government. Hansen’s leading edge products aggregate citizen and business requests for services and business transactions, across the enterprise, offering multiple channels (i.e. web portal, kiosk, front counter, telephone, and email) of secured access to back-office functions.
Hansen supports over 500 governments, including state, city, county, and special districts, covering over 80 million people who conduct over 1.2 billion transactions a year. The company is a privately-held corporation that employs 250 employees. Headquartered in Sacramento, California, the company has offices in Auckland, London, Perth, Melbourne, Mississauga (Toronto) and Sydney.
On behalf of the city, the Hansen Power User Award was accepted by: Greg Clavier, public works manager; Jim Ball, Michael Bliss, Louie Montanez and Nick Roque, public works supervisors; Stephanie Harrison, business systems specialist and Liviu Rosu, GIS technician.
Hansen Information Technologies is the leading supplier of application software that helps manage the operations of government. Hansen’s leading edge products aggregate citizen and business requests for services and business transactions, across the enterprise, offering multiple channels (i.e. web portal, kiosk, front counter, telephone, and email) of secured access to back-office functions.
Hansen supports over 500 governments, including state, city, county, and special districts, covering over 80 million people who conduct over 1.2 billion transactions a year. The company is a privately-held corporation that employs 250 employees. Headquartered in Sacramento, California, the company has offices in Auckland, London, Perth, Melbourne, Mississauga (Toronto) and Sydney.