Have you ever eaten at Taco Bell or McDonalds, and enjoyed your experience? Have you ever dined at Morton's or Ruth's Chris and been disappointed?
A company's name, products, and price range can never guarantee customer satisfaction. Instead, the secret to pleasing and keeping your customers comes first from an ability to set customer expectations, and then consistently meeting those expectations.
Margaret Connery, "The Queen of Customer Service," has studied techniques that successful businesses use to satisfy and delight their customers. Her findings, developed over her 25 years in training, teaching, and business management, provide insights into how companies can delight and retain their customers.
She's taught hundreds of business owners and employees techniques to keep customers satisfied and coming back. Her presentation, "Satisfaction Guaranteed: The Art of Setting and Meeting Customer Expectations," will provide you with ideas you can put to use right away to build customer loyalty and enhance your competitive success.
The November 3 First Friday Breakfast will be held from 7 a.m. to 9 a.m. at Windmill Banquet & Catering, located at 890 Palomar Airport Road. The cost of the breakfast is $25 for Chamber members and $35 for prospective members registered by October 27. After October 27 and at the door, registration is $40. Seating is available on a first-come, first-served basis.
Tabletop exhibits and Soapbox presentations are available for $60 (including one breakfast), but must be reserved in advance as space is limited. Call the Carlsbad Chamber of Commerce at (760) 931-8400 to reserve a Tabletop or Soapbox. You can register for the First Friday Breakfast online at www.carlsbad.org.
A company's name, products, and price range can never guarantee customer satisfaction. Instead, the secret to pleasing and keeping your customers comes first from an ability to set customer expectations, and then consistently meeting those expectations.
Margaret Connery, "The Queen of Customer Service," has studied techniques that successful businesses use to satisfy and delight their customers. Her findings, developed over her 25 years in training, teaching, and business management, provide insights into how companies can delight and retain their customers.
She's taught hundreds of business owners and employees techniques to keep customers satisfied and coming back. Her presentation, "Satisfaction Guaranteed: The Art of Setting and Meeting Customer Expectations," will provide you with ideas you can put to use right away to build customer loyalty and enhance your competitive success.
The November 3 First Friday Breakfast will be held from 7 a.m. to 9 a.m. at Windmill Banquet & Catering, located at 890 Palomar Airport Road. The cost of the breakfast is $25 for Chamber members and $35 for prospective members registered by October 27. After October 27 and at the door, registration is $40. Seating is available on a first-come, first-served basis.
Tabletop exhibits and Soapbox presentations are available for $60 (including one breakfast), but must be reserved in advance as space is limited. Call the Carlsbad Chamber of Commerce at (760) 931-8400 to reserve a Tabletop or Soapbox. You can register for the First Friday Breakfast online at www.carlsbad.org.