This month's column focuses on aphorisms about customer service. The hope is that they will help you organize your thoughts toward success.
• There is no such thing as an unimportant person, job or contact with the customer. If one employee wows the customer now and then, that's commendable. But if every single employee makes an effort to wow the customer every single time, that's a sales and service revolution.
• Eliminate bureaucracy. Empower your employees. Accommodate your customers. No exceptions, no excuses.
• Would you do business with you?
• Listen closely and your customers will explain your business to you.
• If you are not serving the customer, you'd better be serving someone who is.
•If he works for you, you work for him.
Lastly some random comments:
•If you don't like what you're getting back in life, take a look at what you're putting out.
•Life is a crisis! So what!
•Welcome frustration. It is a gift that signals we need to change something.
• If you can't add to the discussion, don't subtract from it.
I saved one of my favorites for last, "You have to be an adult to work here."